Your computer’s trusted platform module has malfunctioned
Do you continuously receive the “trusted platform module has malfunctioned” error for using Windows 11 and 10 while trying to activate Microsoft 365 apps? If yes, then I am going to tell you how to fix this error. So, read this article from start to end to get useful information about it.
What is the trusted platform module that has malfunctioned?
Trusted platform module has malfunctioned is an error that Microsoft 365 apps such as Word, Outlook, and Teams will trigger a warning if they face issues communicating with the Trusted Platform Module “TPM.” This error asks users to check whether their PV is upgradeable to Windows 11 rapidly.
What is Trusted Platform Module (TPM)?
Trusted Platform Module (TPM) is a chip that stores sensitive information such as passwords, encryption, and certificates. It also ensures that the bootloader is not tempered. It avoids malware to be able to run before Windows.
How to fix a trusted platform module that has malfunctioned error?
If you are receiving this error then you do not need to be worried. You can fix this error by following the ways given below:
Reset Microsoft 365 activation state
If you receive this error then you can fix it by using Microsoft’s support and recovery assistant to reset the Office 365 activation state that is running currently. It enables you to re-activate your Office apps freshly. Follow the steps given below to do this:
- First, you need to download the Support and Recovery Assistant using the link: https://www.microsoft.com/en-us/download/100607
- Run the downloaded executable file and click on “Install.” When the installation process will finish, the support and recovery assistant will launch soon
- Now, you need to select “Office” and then “Next. If the issue is limited to either product, you need to pick the “Microsoft Teams or Outlook”
- Reset the Microsoft 365 activation state by following the instructions displayed on the screen
- When a window will display containing the “Restart” option then select it to complete the reset process
Deactivate Antivirus Software
Sometimes, third-party software and apps tend to create several errors when you are activating the Microsoft 365 apps. If you get this error then you should deactivate the antivirus software on your computer if you are using any. If you receive this error then it may fix by deactivating the antivirus software.
Clear TPM keys in windows
If you get this error and cannot fix it then you should try to reset the Trusted Platform Module (TPM) to its default state. To do this, you should first save your work and files and back up the personal data on your PC before you start resetting TPM keys in Windows. To reset TPM to its default state, follow the steps given below:
- Open the “Start Menu” then selects “Windows Security” from the options
- On the window security sidebar, you need to select the “device security” and then you should select “Security Processor Details”
- After that, you need to select the “security processor troubleshooting”
- Now, you need to select and hit the “Clear TPM” key
- A pop-up will display which contains two options by which you need to select and click “Clear and restart”
Another process to reset the TPM on the PC
If you do not want to use the above process or have some issues in using the above steps, then you can follow the steps given below to reset the TPM on your PC:
- Click “Window Key +R” which will open a run box
- Type tpm.msc and select “OK” from the given options
- Now, you need to select and click “Action”
- Select “Clear TPM” on the menu bar
- Now, select and click “restart”
Remove your MS Office Credentials
If you receive this error then you should remove any existing MS Office credentials from the window before you next try activating any new Office products. To do this, you should follow the steps given below:
- First, you need to click “Window key +S”
- Type “Control Panel,”finds and selects “Credential Manager” from the search results
- Now, you need to select “Window credentials” from the options displayed on the screen
- Expand any credential under the “Generic Credential” and then select “Remove”
- A confirmation box will be displayed on your screen, select “yes” to confirm your action
- After doing the above process, restart your computer
If your Microsoft 365 account is separate from your Microsoft account then you use to sign in to window to remove it before restarting your computer. To do this, follow the steps given below:
- First, open the “Start Menu”
- Select “Setting” from the displayed options
- Go to the “Account” and then select “Access work or school”
- Now, select work and school account, use to sign in to your MS 365 account, and Click “disconnect”
Fix the issue by turning on Memory Integrity
Memory Integrity is a security feature in Windows that process the high-security processes for virus attacks. You can fix this error by turning it on. Follow the steps below:
- First, open “Window Security”
- Select “Device Security” from the sidebar
- Now, select “Core Isolation Details”
- Activate the “memory integrity” switch
- Then restart your computer